Frequently Asked Questions (FAQs)
What is your refund policy?
At CozyU, we are committed to your satisfaction. If you're not completely happy with your purchase, you may be eligible for a refund. Please refer to our full Refund Policy for detailed information.
How long does shipping take?
Please allow 5 business days for processing. Once the order is processed,
- Australia: Your order will be delivered within 5-10 business days.
- International: Shipping times vary based on the region but generally take between 6-27 days.
Do you ship internationally?
Yes, we do! We ship to many international destinations. Please note that shipping times can vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website.
What materials are used in your products?
Our products are crafted from high-quality, sustainable materials, including Woolmark certified merino wool and OEKO-TEX & GOTS certified cashmere. Learn more about our commitment to sustainability here.
How should I care for my CozyU knitwear?
We recommend gentle hand washing with a mild wool and cashmere detergent or go for a professional dry clean service to keep your knitwear soft and beautiful. Avoid high heat and do not tumble dry.
For detailed guidance on washing, drying, and maintaining merino wool garments, visit Woolmark's care page.
Can I machine wash my Merino wool garments?
Yes, you can — with conditions applied! Our Merino wool garments are designed to live up to the demands of your busy lifestyle, including easy care. Most of our Merino wool items can be gently machine washed in cool water. For machine settings, detergent selection, and drying tips, please refer to the Woolmark Company's care guidelines to keep your CozyU knitwear in perfect condition.
Can I change or cancel my order?
Orders can be canceled within 24 hours of placement. Orders placed over 24 hours ago are non-cancelable.
How do I contact customer service?
Our friendly customer service team can be reached via email at cozyu@feezy.co. We're here to help with any questions or concerns you might have!